You're covered, at home or on the go
Stay covered, for longer
Microsoft Complete gives you extended hardware and accidental damage coverage, plus technical support—up to 3 years so that you can play worry-free.
Protection against accidents
Accidents happen and that’s okay. With Microsoft Complete, you’re covered for things like drops and spills for your console and included controllers. No deductible required.*
Microsoft-backed service and support
At home or on the go, you’ll have access to Microsoft experts who can guide you through any technical issue. Get back up and running quickly with easy exchange service from the experts who know your Microsoft products.**
This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the cover and how to make a claim, please visit here for a copy of the Microsoft Complete terms and conditions.
Microsoft Complete for Xbox must be purchased at time of device purchase or within 45 days after purchase with Device inspection.
*Accidental Damage cover (AD) is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or AD covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
**Fulfillment of technical support and device services are provided by Microsoft.
For service plan support visit https://support.microsoft.com. If you have a complaint about your Microsoft Complete contract, please contact us here: msespbus@Microsoft.com
