Features

• International numbers: Claim local numbers for your business in 100+ countries -- even if your team works a continent away.
• Shared To-Do: Get a complete perspective of calls that require a follow up and archive old assignments as you go.
• Shared contacts: Create and share selected contacts with your team so everyone can follow the conversation.
• Assign, tag and comment on calls: Assign a call to a teammate, add context with a tag or a comment, and the call will pop up on their to-do list.
• PowerDialer: Make calls in rapid succession with a powerful sales dialer that automatically adds numbers from any webpage.
• Call transfer: Transfer a call to any of your teammates in one click. You can also transfer to the most qualified teammate. Know who's available and who's not before transferring the call.
• Call recording: Review call recordings to help confirm details, monitor quality and guide training sessions.
• Skill-Based Routing: Route calls to teammates grouped by shared skills like a linguistic or technical specialty.
• Queue Callback: Give callers the power to opt out of a waiting line and receive your outbound reply at a alter time.
• App ecosystem: Aircall has over 80 out-of-the-box integrations with CRMs, helpdesks and productivity tools to keep all your conversations connected.